About the Role

At Texponto, we're all about delivering premium products and top-notch customer service, and we're looking for a dynamic Account Manager to join our team!

Are you a solution-driven individual who loves building strong, meaningful client relationships? If so, this could be the perfect opportunity for you.

In this role, you’ll play a key part in driving growth, managing customer projects, and helping us maintain high standards of service. If you thrive in a fast-paced environment, love collaborating with different teams, and have a knack for customer relationship management, you are the one we're looking for!

What You’ll Do:

• Serve as the main point of contact for customers, managing client relationships from project inception through to completion.
• Actively engage with clients to understand their needs, offer solutions, and drive project success.
• Proactively manage client accounts, identifying new opportunities for growth and ensuring satisfaction at every touchpoint.
• Work closely with internal teams to ensure timely and accurate delivery of products, while communicating openly with clients.
• Oversee the full sales process, from initial contact to closing the deal, ensuring effective follow-up and communication with clients.
• Identify new business opportunities, whether by expanding existing accounts or identifying new client needs.
• Promote upselling and cross-selling opportunities by offering additional products and services that meet client demands and growth potential.
• Maintain and update CRM systems, keeping everything organized and using the data to improve customer experience.

What We’re Looking For:

• Fluency in French and English (both written and spoken) is required.
• Strong analytical thinking and a solution-oriented mindset.
• Proficiency with CRM and ERP software (Salesforce, Odoo, etc.).
• Friendly, proactive communication style— you enjoy making calls to clients to solve problems and are comfortable handling situations in real time.
• Ability to build close, positive relationships with clients and be their go-to person for any need.
• Courage to tackle challenges head-on, making sure things are done right and efficiently.
• Attention to detail. When applying, be sure to include the phrase “I love talking to customers!” somewhere in your application—just to see if you're paying attention! ;)
  
• Experience in managing customer projects and growing client accounts.
• Bonus: Experience in the textile industry is a strong plus.

What We Offer:

At Texponto, we believe in creating a positive and collaborative environment where everyone can thrive. When you join us, you’re not just joining a company, but a team that values innovation, creativity, and growth. Here’s what we offer:

• Collaborative Team: Work in a dynamic team where everyone supports each other to achieve the best results.
• Work-Life Balance: We value your personal time and understand the importance of balance.
• Innovation and Creativity: We are constantly evolving, and your ideas and insights will shape the future of our company.
• Career Development: At Texponto, we care about your professional growth and offer opportunities to enhance your career and skills.

Join us in building lasting partnerships with our customers and delivering excellence every step of the way.

Ready to take the next step in your career?
 

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Our Benefits